IP Camera Helper provides services mostly to businesses and organization and any personal information that is related to those businesses (ie. name, phone, email) is held and used in accordance with the EU General Data Protection Regulation ("GDPR"). Please note that GDPR applies only to customers located within the EU.
For the purpose of GDPR we are a data controller for every our customer and for a person that made only an inquiry.
Data Controller Section
What data we collect and why:
We process only personal data you provide us (via mail, email, contact form or phone) for the purpose of:
providing information about goods and services on your request,
delivery goods and services you have ordered,
communicating while work is carried on,
communicating after work was carried out (renewals, updates, maintenance, extras...)
informing you about important changes to our services,
accounting and other legal requirements.
We only retain personal data for as long as it is necessary. For instance if you are our customer we will retain personal data for the duration of the services plus 6-7 years to comply with tax requirements. In some circumstances we may retain parts of a data (ie. email address) longer for fraud detection or other legally required obligations. If you have made only an inquiry we do not hold provided data (usually name, phone and email) for longer than 2 years.
How we share data
In some situations we may share your data with third parties:
1) for purpose of accounting (your data will appear on invoices),
2) any legally requested data by state, regulatory and law enforcement agencies,
3) payment processor PayPal.
Transfer outside of EEA
We may use external services of which we know that are compliant with GDPR, where data may be processed – for instance we use Microsoft Outlook email.
We use reasonable security measures to protect your data. To protect information you transfer via contact form we use SSL (secure connection) - and we recommend that to all our customers.
Below are some of the rights that may apply to you, for complete list of rights and they legal applications please refer to a full text of GDPR.
Right of access
you have the right to know if we have your personal data, why we have it, what category of data, and for how long we will retain,
Right to rectification
you have a right to ask us to correct any of your personal data,
Right to erasure
you have a right to ask us to remove your personal data (please note that some exclusions may apply – Art.17 of GDPR)
By using (or continuing to use) our services your confirm that you have read, understood and accepted those privacy terms.